2012-08-012012-08-012010Chapa, K., & Gonzalez, K. (2010). Performance measurement: Organizational changes and outcomes monitoring. Presentation presented at the Library Assessment Conference, Baltimore, MD. Retrieved from http://hdl.handle.net/2152.5/1089http://hdl.handle.net/2152.5/1089enPerformance Measurement: Organizational Changes and Outcomes MonitoringOther