A Case Study: The Evolution of a "Facilitator Model" Liaison Program in an Academic Medical Library

Simple item page
dc.creatorCrossno, Jon E.en
dc.creatorDeShay, Claudia H.en
dc.creatorHuslig, Mary Annen
dc.creatorMayo, Helen G.en
dc.creatorPatridge, Emily F.en
dc.creator.orcid0000-0002-1527-6208
dc.creator.orcid0000-0003-2800-425X
dc.creator.orcid0000-0002-4579-1665
dc.creator.orcid0000-0003-1238-370X
dc.creator.orcid0000-0003-3321-5705
dc.date.accessioned2012-08-17T00:39:14Z
dc.date.available2012-08-17T00:39:14Z
dc.date.issued2012-07
dc.description.abstractQUESTION: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? SETTING: The case is an academic medical center library serving a large, diverse campus. METHODS: The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed. RESULTS: Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75% indicated they preferred email communication. CONCLUSION: The "facilitator model" provides a well-defined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.en
dc.description.versionPublisher's version/PDFen
dc.identifier.citationCrossno, J. E., DeShay, C. H., Huslig, M. A., Mayo, H. G., & Patridge, E. F. (2012). A case study: The evolution of a "facilitator model" liaison program in an academic medical library. Journal of the Medical Library Association, 100(3), 171-175. Retrieved from http://hdl.handle.net/2152.5/1143en
dc.identifier.issn1536-5050
dc.identifier.issn1558-9439
dc.identifier.urihttp://hdl.handle.net/2152.5/1143
dc.language.isoenen
dc.publisherMedical Library Associationen
dc.relation.ispartofseriesJournal of the Medical Library Association : JMLAen
dc.relation.urihttps://doi.org/10.3163/1536-5050.100.3.006
dc.subject.meshAcademic Medical Centersen
dc.subject.meshBenchmarkingen
dc.subject.meshInterdepartmental Relationsen
dc.subject.meshLibraries, Medicalen
dc.subject.meshOrganizational Innovationen
dc.titleA Case Study: The Evolution of a "Facilitator Model" Liaison Program in an Academic Medical Libraryen
dc.typeArticleen

Files

Original bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
mlab-100-03-171.pdf
Size:
85.04 KB
Format:
Adobe Portable Document Format
Description:
Publisher's version/PDF
Download

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
277 B
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Library Staff Publications and Presentations